Managed IT · Full-Service · Chicago · Philadelphia · Los Angeles

Your IT Is Reactive. Your Competitors’ IT Is Not.

Outsourcing IT doesn’t mean handing your technology to a call center. TechWise is a full managed IT team: engineers, cloud architects, security specialists, and compliance experts, for a predictable monthly cost. No surprise bills. No re-explaining your environment every time something breaks. No discovering gaps when something goes wrong at 11pm.

Talk ABOUT CLOUD MANAGEMENT

No commitment · Scoped per environment

● 300+ Mid-Market Companies Managed Daily

● Security Included. Every Tier

● SOC II Type II Certified

● 10-Year Average Client Retention: Managed Services

What Managed IT Is

Managed IT vs. Break-Fix.
The Difference That Shows Up at 11pm.

Managed IT is a proactive, ongoing relationship where a technology partner takes responsibility for the health and performance of your IT environment. Break-fix is reactive. Something breaks, you call someone, you pay for the time. The difference matters most when something fails outside business hours, when a compliance auditor asks for documentation, or when a ransomware attack starts on a Friday night.

Managed IT: TechWise Model

Proactive. Fixed Cost. Always On.

One monthly cost covers help desk, endpoint management, monitoring, patching, backup, security, and compliance. TechWise is incentivized to keep the environment healthy: every incident that doesn’t happen is a cost TechWise absorbs, not one they bill for. Engineers who know your environment handle every ticket. No re-explaining your setup. 24/7 coverage by agreement, not by luck.

→ Predictable monthly cost

→ Proactive monitoring

→ Security included

→ Compliance documentation

→ 24/7 coverage

Break-Fix: What Most Companies Start With

Reactive. Variable Cost. Someone’s Personal Cell.

You call when something breaks. You pay by the hour. The vendor is incentivized to fix problems, not prevent them : every ticket is billable time. Nobody is watching your environment at night. Nobody is patching proactively. Security is a separate conversation. Compliance documentation doesn’t exist until an auditor asks for it.

→ Unpredictable cost

→ Reactive only

→ Security separate

→ No compliance documentation

→ No 24/7 coverage

In Every Tier

Security Is Not an Add-On.
It’s in Every Engagement.

The difference between TechWise managed IT tiers is not whether you get security, you get it in all of them. The tiers differ in how much help desk coverage is bundled, how deep the compliance layer goes, and whether a dedicated SOC and strategic advisory are included.

Endpoint Security & MDR

Managed detection and response, DNS filtering, anti-phishing, AV/malware, and MFA enforcement, configured and monitored from Day 1, not optional, not an upgrade.

Managed Backup with Tested Restores

Backup policy configured, monitored, and tested on a schedule, not assumed. Verified. Backup failure alerts go to TechWise, not to your inbox at 2am.

Patching Across All Software

Operating system and third-party software patching handled end-to-end. Tested before applied. Scheduled to avoid business disruption, not left to chance or to whoever remembers.

Network & Infrastructure Monitoring

Network, firewall, and infrastructure monitored continuously. Issues surfaced before users feel them. Alerts escalated to engineers who know your environment, not a generic SOC queue.

Device Encryption & MFA

Every managed device encrypted. MFA enforced across every user account. Identity and access managed as a baseline, not as a project someone gets to eventually.

Engineers Who Know Your Environment

Every call, every ticket, every escalation, handled by engineers in Chicago, Philadelphia, or Los Angeles. Engineers who know your environment. No re-explaining your setup every time something breaks.

Four Tiers

Four Tiers. One Starting Point:
What Does Your Compliance Exposure Look Like?

Every engagement begins with a discovery assessment. The tiers below represent common scope. Every actual engagement is custom-built in discovery.

01 · Foundation

Managed IT Security Foundation

T&M Support

Organizations graduating from break/fix that need security monitoring, protection, and patching always running, without a full managed services commitment. Also right for companies with internal IT that need a secure foundation alongside their team.

  • MDR · ITDR · AV/malware · DNS filtering

  • Third-party patching

  • Network monitoring

  • MFA enforcement

  • Device encryption

  • Managed backup with tested restores

  • Help desk & incident response billed per use

02 · Most Common

Managed IT Essentials

Unlimited Help Desk

Companies replacing an overwhelmed IT person or graduating from break/fix. Not heavily regulated, need reliable IT with a professional security baseline and predictable monthly cost.

  • Everything in Tier 1

  • 24/7/365 help desk, fully bundled, unlimited

  • VPN

  • Remote worker management

  • User provisioning

  • Remote worker management

  • Named account team

  • Monthly reporting

03 · Regulated

Managed IT + Security & Compliance

Compliance Included

Healthcare, financial services, and manufacturers with government contracts. Companies whose cyber insurance questionnaires are getting harder to answer. Organizations that need compliance evidence, not just compliance talk.

  • Everything in Tier 2

  • DLP · Identity protection · Information protection

  • HIPAA · CMMC · PCI-DSS compliance programs

  • Quarterly vulnerability scanning

  • Annual pen test

  • vCIO advisory

  • Quarterly business reviews

04 · Advanced

Managed IT + Advanced Security Operations

24/7 SOC Included

Companies targeted by sophisticated threat actors. Organizations where a breach isn’t just expensive, it’s existential. Clients whose insurers require documented SOC and MDR. High-value data, significant regulatory exposure, or board-level security mandates.

  • Everything in Tier 3

  • Dedicated SOC

  • 24/7 monitoring

  • MDR · SIEM

  • AI security

  • Dark web monitoring

  • Monthly vulnerability scanning

  • Quarterly pen test

  • Cyber insurance renewal support package

Not sure which tier fits? The discovery conversation is how TechWise figures that out, not a rate card.

Common Questions

Questions About Full-Service Managed IT.

TechWise full-service managed IT includes help desk support, endpoint management, operating system and third-party software patching, network and infrastructure monitoring, managed backup with tested restores, Microsoft 365 administration, endpoint security and managed detection and response, device encryption, MFA enforcement, and compliance documentation. Security is included in every tier, not an optional add-on.

TechWise prices managed IT from three components sized independently: software licensing (passed through at cost via Microsoft CSP), managed support services (scaled to user count, device count, server count, and site count), and a security and compliance layer (tiered by industry and compliance requirements). The monthly cost is fixed, no hourly billing when something breaks outside business hours.

Managed IT is a proactive, ongoing relationship with a fixed monthly cost that covers monitoring, patching, security, and help desk. Break-fix is reactive. You call when something breaks and pay by the hour. Managed IT providers are incentivized to keep the environment healthy because incidents cost them time, not you. Break-fix providers are incentivized by billable hours. The difference is most visible at 11pm on a Friday when something goes wrong.

A Service Level Objectives defines the response and resolution time commitments for different types of IT issues. Critical issues affecting business operations get faster response times than low-priority requests. TechWise SLOs are defined by tier and documented in the engagement agreement, not verbal commitments. Response time commitments vary by issue severity and tier.

Yes. TechWise includes security in every managed IT tier : endpoint security and managed detection and response, DNS filtering, anti-phishing, MFA enforcement, device encryption, and network monitoring are baseline inclusions. The security and compliance layer scales by tier based on industry requirements. Companies in regulated industries get deeper compliance configuration and documentation. Security is not an optional add-on that gets bolted on later.

Yes. 24/7 coverage is available and explicitly defined in the engagement agreement, not an informal on-call arrangement. Coverage hours are documented by tier. After-hours escalation goes to TechWise engineers who know the environment, not a generic after-hours answering service.

TechWise serves companies in the $15M to $500M revenue range across the United States. This size profile generally has between 50 and 500 users and requires more than a single internal IT person can provide but doesn’t have the budget for an enterprise IT department. TechWise provides the full team: engineers, cloud architects, security specialists, for a predictable monthly cost.

TechWise onboarding begins with a full environment discovery : documenting every device, every application, every vendor, every network configuration. Engineers build environment-specific runbooks before taking any tickets. The security baseline is assessed and configured. SLAs go live once the environment is documented. Most TechWise onboardings are completed within 30 days without business disruption.

Tell Us What’s Broken.
We’ll Tell You How to Fix It.

Every managed engagement starts with a free assessment of your environment: no scope surprises. Tell us what’s broken, what’s keeping you up at night, or what you’re trying to build. We’ll tell you exactly what it takes and which model fits.

  • Free environment assessment, before any scope is finalized

  • 30-minute call with a senior engineer, not a sales rep

  • Six engagement models, from project to enterprise SOC

  • Chicago · Philadelphia · Los Angeles

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Free assessment. No commitment. No pitch before we understand your situation.