Business Central · Ongoing Support & Optimization
Your ERP Went Live.
Now It Needs to Keep Working.
Most Business Central implementations peak on Day 1 and slowly drift from there. Features go unused. Updates get skipped. The team reverts to spreadsheets. TechWise keeps your system current, your team trained, and your investment compounding, without the overhead of a dedicated internal administrator.
Former Controllers Leading Engagements
Microsoft MVPs on Staff
Support 7:30AM–9PM EST
What We Hear Every Week
Your System Went Live.
Then Something Stopped Working.
Most ERP problems don’t happen at go-live. They happen six months later, when nobody is actively managing the system and the investment starts eroding quietly.
“We went live eight months ago. Half the team is still running reports in Excel because they never got fully trained on Business Central.“
CFO, $40M Manufacturing Company, Chicago
“Our BC environment is running on a version from two years ago. Every time we try to update we break something. So we just stopped updating.“
Controller, $55M Distribution Company, Los Angeles
“We added three new users last quarter and I’m not sure any of their access is configured correctly. Nobody here knows how to do that without calling a consultant.“
VP Operations, $30M Life Sciences Company, Philadelphia
“We pay someone internally to manage BC but it’s a quarter of their job and they’re not really a BC person. Half the features we paid to implement aren’t being used.“
CEO, $65M Professional Services Firm, Chicago
The Drift Problem
The Four-Stage Drift That Follows Every Unmanaged Go-Live
This is the same story across mid-market companies. It doesn’t require negligence. It just requires nobody actively managing the system.
01
Month 3–6 After Go-Live
User Adoption Starts Slipping
The team was trained once, at go-live, when everything was new and unfamiliar. As staff turns over or roles change, the institutional knowledge erodes. Shadow spreadsheets reappear. The system is running, but fewer people know how to use it fully.
02
Month 6–12 After Go-Live
Updates Get Skipped Because Nobody Trusts Them
Microsoft releases updates regularly. Without someone managing the update process, testing, validating, deploying safely, the system falls behind. Teams stop updating because the last update broke something. The gap grows.
03
Year 1–2
Configuration Drift and Access Sprawl
Users are added without proper access configuration. Permissions accumulate over time. The system starts showing inconsistencies in reporting. Access that should have been revoked when someone left is still active. Auditors start asking questions.
04
Year 2+
The Investment Stops Compounding
Features you paid to implement are no longer being used. New capabilities from Microsoft updates are never activated. The system that was supposed to reduce your close cycle and improve your reporting is operating at a fraction of its capability. The gap between what you have and what you’re using keeps widening.
The cost of active management is a fraction of the cost of an unmanaged system. A dedicated internal BC administrator costs significantly more annually than a managed services engagement, for a role most mid-market companies don’t need full-time. TechWise gives you expert coverage on demand, at a fraction of that overhead.
Ongoing Support
Support That Scales
With How Much You Use It
Every tier covers the same core scope. The difference is how much support time is included. Choose based on how actively your system needs attention, and upgrade as your usage grows.
Essentials
For stable environments with occasional support needs. Expert backup when you need it, predictable cost when you don’t.
→ Access management, new users, permission changes, role configuration
→ Error resolution, investigate and fix issues as they arise
→ System updates, tested and deployed safely
→ User training requests, as needed within hours included
→ User adoption support, help getting staff using the system fully
Talk to an Expert About This Tier →
Standard
For growing teams and environments with regular change. More included time means faster response and more proactive optimization.
→ Everything in Essentials
→ More included hours, room for regular training, optimization, and cleanup
→ Proactive review, periodic check-ins on system health and usage gaps
→ Configuration optimization, improve what was set up at go-live
→ Report and dashboard adjustments within standard scope
Talk to an Expert About This Tier →
Full Coverage
For complex environments, high-change periods, or companies that want a true ongoing BC partnership. Your system is actively managed, not just supported.
→ Everything in Standard
→ Full active management, your BC environment is owned end-to-end
→ Dedicated hours for ongoing training, module expansion, and adoption
→ Access to project work at preferred rates
→ Quarterly business reviews, system performance against your close cycle and reporting goals
Talk to an Expert About This Tier →
All tiers are priced at a discounted rate versus ad-hoc consulting, the model rewards clients who commit to ongoing management over those who call only when something breaks. Hours not used in a given month can be applied to project work. Tier selection is based on a brief assessment of your current environment and support volume, we’ll recommend the right starting point before you decide anything.
Beyond Support
When You’re Ready to Do More
With What You Already Have
Ongoing support keeps your system healthy. Project work makes it more capable. Every managed services client gets preferred rates on project work, delivered by the same team that knows your environment inside out.
Project Work
Extend What Business Central Can Do
Scoped and priced per project. Fixed-fee or T&M, your choice. Not a new consultant who needs three weeks to understand your environment. The same people who manage it every month.
→ Power BI dashboards and executive reporting, connect your BC data to board-ready visuals
→ Automation, Power Automate workflows that eliminate manual steps in your close cycle
→ Third-party plugin integration, connect BC to the tools your business already uses
→ Module expansion, activate and configure BC modules your implementation didn’t include
→ Further customization, adjust what was built at go-live to match how your business actually works today
How Project Work Gets Scoped
Assessment Before Anything Gets Built
Every project starts with a clear scope, what gets built, what it costs, what done looks like. No surprise invoices. No scope creep. The same zero-surprise methodology we apply to implementations.
→ 30-minute scoping call to understand the ask
→ Written scope delivered before any work begins
→ Fixed-fee or T&M, you choose the model that fits the project
→ Managed services clients get preferred rates and priority scheduling
→ Project work delivered by the same team managing your environment
AI for Business Central
Copilot and Continia Are Available as Part of This Engagement
Business Central now ships with AI built in. TechWise activates, configures, and keeps Copilot current as part of your managed services. Continia is available as a project for clients who need deeper document automation. See what the tools actually unlock for your finance team.
What Changes
The Difference Between a System
That’s Managed and One That Isn’t
This is not about whether your system is working. It’s about whether it’s working at full capability, and whether it’s getting better over time or slowly falling behind.
Without TechWise Managed Services
The System Runs. The Investment Erodes.
✗ Updates skipped because nobody trusts the process
✗ New staff trained by whoever is available, not by experts
✗ Access permissions accumulate and are never reviewed
✗ Features paid for at go-live slowly stop being used
✗ AI capabilities never activated, nobody has time to figure them out
✗ Ad-hoc consultant fees every time something breaks
✗ Auditors ask for documentation your system can’t produce
With TechWise Managed Services
The System Gets Better Over Time.
✓ Updates deployed on a tested, predictable schedule
✓ New staff trained by the same people who implemented your system
✓ Access reviewed and cleaned up on a defined cadence
✓ Features monitored and activated as your team is ready
✓ Copilot and AI configured as capabilities expand
✓ Predictable monthly cost, no surprise invoices
✓ Audit-ready documentation maintained continuously
Tell Us What’s Broken.
We’ll Tell You How to Fix It.
Every managed engagement starts with a free assessment of your environment: no scope surprises. Tell us what’s broken, what’s keeping you up at night, or what you’re trying to build. We’ll tell you exactly what it takes and which model fits.