Chief Executive Officer
Lauren has over 25 years of experience in technology, management, entrepreneurship, and design. As CEO, she is dedicated to reshaping the way information technology services are delivered to small and medium sized businesses and to ensuring that TechWise Group meets this mission. With an eye toward making technology usable, approachable, and affordable; Lauren has a keen understanding of how technology can improve the operations of business and the lives of individuals. Lauren also sees the possibilities in using technology to address social issues. She believes that technology is a medium to enable change, and she works to inspire others to see these possibilities.
Lauren has worked at some of the world’s most recognized technology companies, including 10 years at Microsoft. She’s worked on technology products including Microsoft Windows, Windows Server, and Windows Small Business Server. Lauren’s depth of knowledge and expertise include designing software, managing and leading teams, product strategy, business development, technology management, user experience design, and technology for healthcare. Lauren earned her degree in Product Design, with a minor in Computer Science, from the Institute of Design at the Illinois Institute of Technology.
Director of Business Development and Client Care
As Director of Business Development and Client Care, Patti is responsible for both creating new customer relationships and ensuring that existing customers are receiving the level of customer service they need. Patti embodies TechWise Group’s philosophy that exceptional technology begins with exceptional relationships. To that end, Patti brings 20 years of experience in creating and maintaining customer relationships in technology services as well as a deep understanding of technology training. Prior to joining TechWise Group, Patti worked for PTS Learning Systems, where she was a Senior Training Account Manager. There she worked with customers including the Federal Reserve Bank, Citi Corp, Deutsche Bank, Credit Suisse First Boston and was recognized as a Presidents Club Above & Beyond Award Winner. Patti has a Bachelor of Arts from Widener University.
Bill is responsible for working with customers on their technology strategies and deployments with a special focus on data and compliance issues, especially related to healthcare institutions. Bill is passionate about working with healthcare and educational organizations, believing that these two particular groups have been underserved by technology. In addition, Bill is responsible for SharePoint and Dynamics CRM Online deployments.
Bill brings over 25 years of technology and engineering experience, including extensive expertise in healthcare technology which includes EHR systems, Data Reporting, Insurance Hitech, Meaningful Use, and Patient Centered Medical Home. He is also expert in business productivity, workflow, and databases including Access and SQL. Prior to joining TechWise Group, Bill was a founding partner in Ergo-It, a technology services company focused on the SMB and healthcare market. Bill started his career at General Electric and also worked for Lukens Steel (Later Bethlehem Steel). Bill holds a Masters in Business Administration, Financial Investment Major and Bachelor of Science in Mechanical Engineering concentrating in Fluids and Heat Transfer from Drexel University.
Director of Technical Operations
As Director of Technology, Rob is responsible for evaluating, operationalizing, and supervising deployment of technical solutions at TechWise Group. Rob is passionate about the cloud and the advantage in performance, reliability, security and scalability that it brings to TechWise Group customers. Rob has extensive expertise with Office 365, Windows Azure, Business Continuity, Windows 8, and Windows Phone; as well as architecting and deploying systems using Microsoft Windows Server, Microsoft Active Directory, Microsoft Cluster Services, Exchange Server, and all versions of Microsoft Windows Operating Systems. Prior to joining TechWise Group, Rob worked for Blackrock Financial, Endo Pharmaceuticals, ILC Dover, and the State of Delaware in addition to a 25 year military career that allowed him to lead diverse teams through very challenging projects dealing with critical operations in sometimes austere conditions.
Rob is a retired Master Sergeant from the United States Air Force. He has earned the following technical certifications: ANG Leadership Challenge Program, GIAC Certified Windows Security Administrator (GCWN), SANS Securing Windows 505 (SANS Security West, San Diego), IBM Certified Solutions Expert — U2 UniData V6.1, Novell CNE, Military, NCO Academy and Sr. NCO Academy. Rob holds a Bachelor of Science Degree, Computer Science from Wesley College, Dover DE and Associate Degree, Human Resources Management from Community College of the Air Force, Gunther AL.
Chrissy’s experience in theater production taught her the importance of making sure that ‘we are ready when the curtain goes up’ and that failure is not an option. As TechWise Group’s Operations Coordinator, Chrissy brings this approach to managing projects, scheduling, client communications, and addressing customer issues. Chrissy has 10 years of experience in operations and management in a range of businesses including banking, hospitality, equipment repair, software support, and theater. She is also an expert at lighting and electrical wiring. Chrissy holds a Bachelor of Arts in Technical Theater Design Management from Marymount College in New York.
As a Senior Technologist, John focuses on virtualization, systems management, and private cloud. John is committed to making even the most complex technology concepts understandable to the non-technical audience. John brings over 15 years of experience developing and implementing innovative technical solutions to enhance operations in a wide range of settings, including healthcare, manufacturing, finance, and insurance.
John is a technology leader and entrepreneur. Prior to joining TechWise Group, John was co-founder of a technology consulting firm dedicated to providing technology guidance to businesses in the Mid-Atlantic region. Leveraging his technical skills, John is able to address business issues by improving profit margins through generating increased revenue, cost reductions, efficiency gains, and performance improvement.
John has a comprehensive understanding of technologies including Oracle, Microsoft, Unix, Linux, Citrix, 2X, VMware and Hyper-V. In addition to his deep technical skills, John is fluent in Greek. John holds a Bachelor of Science, Computer Information Science from Temple University and has done extensive graduate level coursework in Computer Information Science.