Your Security Stack
Is Generating Alerts.
Who’s Acting on Them?

Most mid-market companies can’t staff a 24/7 security operations center. But the threats don’t wait for business hours, and neither do insurance underwriters, auditors, or boards asking about breach readiness.

Cyber Insurance

Underwriters are tightening requirements at every renewal cycle. Documented SOC coverage and MDR capability directly impact coverage eligibility and premium rates. TechWise provides the monthly security reporting and documentation that satisfies underwriter questionnaires, and the actual coverage to back it up.

Board Mandate

Boards and executive teams at companies with high-value data, regulatory exposure, or recent industry incidents are requiring documented 24/7 security coverage. TechWise delivers the monitoring, the response capability, and the monthly reporting that satisfies board-level security mandates.

Active Defense

Your security tools are generating alerts. The logs are collecting. But there’s no team watching at 2am, no active threat hunting, and no incident response that doesn’t involve filing a ticket and waiting. The gap between detection and response is where breaches compound. TechWise closes it.

A board member, an insurance underwriter, and an auditor are all asking the same thing in different ways, is someone watching your environment, what happens when something goes wrong, and can you prove it. TechWise answers all three.

Question 01

Yes. TechWise delivers 24/7 security monitoring through a dedicated security operations partnership, real analysts, every hour of every day, including weekends and holidays. Security events are correlated, threat intelligence is applied, and anything that looks like a real threat gets escalated and investigated immediately. Not at 9am the next business day.

→ 24/7 security monitoring, every hour, every day

→ Real analysts, not automated alerting sent to an inbox

→ Security event correlation and analysis

→ Real-time threat intelligence applied continuously

→ Log aggregation across all devices, servers, and endpoints, with custom detection rules built for your environment

→ Dark web and deep web monitoring: credential exposure flagged in real time

Question 02

TechWise investigates and responds, active threat hunting looks for threats before they surface in alerts, and when something is found, the response is immediate. Incident investigation, containment, and root cause analysis are all included. Incident response is not a separate retainer. It is not billed by the hour when something goes wrong. It is part of the engagement.

→ Active threat hunting, finding threats before they become incidents

→ Incident investigation and containment

→ Rapid response, included, not a separate engagement

→ Root cause analysis after every security event

→ Incident response plan developed and tested, so the response is practiced, not improvised

Question 03

Monthly security reporting documents what was monitored, what was detected, and what was done about it, in language a board member can read and an underwriter can accept. Quarterly security posture reviews give leadership a clear picture of where the environment stands. Phishing simulation results and security training completion show the human layer is being managed too.

→ Monthly security reporting, all clients, every month

→ Quarterly security posture reviews, board and leadership ready

→ Monthly phishing simulation campaigns and results

→ Security awareness training, ongoing, documented

→ Documentation package for cyber insurance underwriters

→ Compliance monitoring evidence for HIPAA, CMMC, PCI-DSS

Managed SOC and MDR is available two ways: as a standalone security overlay for companies with an existing MSP who need active security operations added on top, or bundled into a TechWise full-service managed IT engagement for companies that want IT and security under one relationship.

These terms appear on every cyber insurance questionnaire, every compliance framework, and every board-level security presentation. They are not interchangeable. Here is what each one means and how they work together.

SOC, Security Operations Center

A Security Operations Center is not a tool. It is a team of security analysts monitoring your environment around the clock, investigating alerts, hunting for threats, and responding to incidents. Most mid-market companies cannot staff their own SOC. TechWise delivers SOC-as-a-service through a dedicated security operations partnership, real analysts, every hour, every day.

SIEM, Security Information and Event Management

A SIEM aggregates log data from across your environment, endpoints, servers, firewalls, applications, and applies detection rules to identify suspicious patterns. A SIEM generates alerts. It does not investigate or respond to them. TechWise deploys and manages the SIEM, writes custom detection rules for your environment, and staffs the SOC that acts on what the SIEM surfaces.

MDR, Managed Detection and Response

MDR combines threat detection technology with human-led investigation and response. When a threat is detected, the MDR provider investigates and takes action, isolating an infected endpoint, blocking a suspicious connection, containing lateral movement. MDR is what separates active defense from passive monitoring. TechWise delivers MDR as part of the managed SOC engagement.

EDR / XDR, Endpoint and Extended Detection and Response

EDR (Endpoint Detection and Response) monitors individual endpoints for malicious activity. XDR (Extended Detection and Response) extends that visibility across endpoints, email, cloud, and network in a unified platform. These are tools, Microsoft Defender XDR is the platform TechWise deploys and manages. Without the SOC team acting on what these tools surface, they generate alerts that nobody investigates.

Mean time to detect (MTTD) and mean time to respond (MTTR) are the metrics that determine how much damage a breach causes. Industry averages for companies without a managed SOC are measured in days. TechWise targets detection and initial response in minutes.

197

Industry average time to identify a breach without active security monitoring. Nearly seven months of undetected attacker access.

69

TechWise target for initial alert triage and escalation. Active threat hunting finds threats before they surface in alerts.

<15

TechWise target for initial alert triage and escalation. Active threat hunting finds threats before they surface in alerts.