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Teams Phone Tips and Features: Phone Features – Tech Tip for August 20, 2024

This week’s Tech Tip highlights the capabilities of Teams Phone and calling features within Teams. Your calling services on Teams Phone can be utilized straight from the Microsoft Teams application. Streamline your communication, productivity, and collaboration during work and calls with the help of Teams Phone (licensed) services. Let’s dive in!

Teams Phone Calls Features

Open the Microsoft Teams app on your computer, tablet, or mobile device, and easily navigate to your Teams Phone ‘Calls’ tab by clicking on the ‘Calls’ feature icon to get started.

screenshot of Microsoft Teams Phone on desktop

Make a Call: Your assigned number appears directly below the ‘dial pad’ area within Teams ‘Calls.’ 

  • To make a call, select individual numbers on the dial pad with your mouse.
  • Alternatively, type a phone number into the field above the dial pad, or search contacts.
    • ‘Call’ button will enable. 
    • Select the ‘Call’ button to launch a new call pop-up window.

Search Contacts: Easily search for known Contacts to quickly call another person by using the ‘Search’ field located directly above the dial pad area. 

  • Add your cursor into the ‘Search’ field above the dial pad.
  • Type a ‘+1’ to search for specific numbers.
  • Type a letter from the alphabet to search for names.
  • Select from the drop-down Contacts that appear.
  • Button will enable, select ‘Call’ button to call the person.

Speed Dial: Add the people you need to contact the most! 

  • Click the ‘Add’ button in the ‘Speed Dial’ area of Calls main page.
  • Alternatively, select the ‘Add’ button directly under the ‘View Contacts’ button. 
  • Teams will prompt you to ‘Type a name or number.’ 
  • Select ‘Add’ to complete this process.

Call History: View your call history in the History area of ‘Calls.’ Voicemails will also be located here. Select from view ‘All,’ ‘Voicemail,’ or filter your search results by ‘name or number.’

screenshot of options in Teams Phone to record and transcribe, change audio settings, change language and speech, and park call
screenshot of a parked call in Teams Phone

Parked Calls: Using the ‘Park Call’ function allows a different colleague to pick your call up. Unlike ‘Hold’ the ‘Park Call’ feature adds the call to a queue while it waits to be picked up by someone else with a code. 

  • While in an active call, select ‘More…’ from the Teams ribbon.
    • Scroll down to select ‘Park Call’ from the available selections.
  • When a call has been Parked, a ‘Call is parked’ message will appear in the active call. 
    • Select ‘Copy code’ button to copy the code.
    • Paste the code using keyboard shortcut ‘CTRL’ + ’V’ into a Teams chat with the person whom you would like to pick the ‘parked call’ up.
screenshot of call forwarding options in Teams Phone

Forwarding and More Settings: Access the ‘Call Forward’ menu settings from the bottom left button in Teams Calls. The default should already be set to ‘Don’t forward.’ 

  • Select ‘Don’t forward’ button to access the drop-down menu.
    • You have the option to ‘Forward to voicemail,’ which will forward all calls to voicemail when selected.
    • Select the ‘More Settings’ to access Personal and any other Call Group settings.
screenshot of All Contacts in People tab of Teams Phone

Access People: Select ‘View contacts’ to access your contacts via the ‘People’ tab in Teams and to view ‘All contacts’ area. Hover over individual contacts with your cursor. Select the ‘star’ button that appears next to a Name to ‘Favorite’ a contact.

Be sure to follow along with us in our Tech Tip series for more technology tips.

Reach Out to TechWise Group

Interested in learning more about Teams Phone? Reach out to TechWise Group. We’ll help you make the most of your Microsoft tools.

Important Microsoft Announcements:

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