Teams Phone Tips and Features: Phone Features – Tech Tip for August 20, 2024
This week’s Tech Tip highlights the capabilities of Teams Phone and calling features within Teams. Your calling services on Teams Phone can be utilized straight from the Microsoft Teams application. Streamline your communication, productivity, and collaboration during work and calls with the help of Teams Phone (licensed) services. Letโs dive in!
Teams Phone Calls Features
Open the Microsoft Teams app on your computer, tablet, or mobile device, and easily navigate to your Teams Phone โCallsโ tab by clicking on the โCallsโ feature icon to get started.
Make a Call: Your assigned number appears directly below the โdial padโ area within Teams โCalls.โย
- To make a call, select individual numbers on the dial pad with your mouse.
- Alternatively, type a phone number into the field above the dial pad, or search contacts.
- โCallโ button will enable.ย
- Select the โCallโ button to launch a new call pop-up window.
Search Contacts: Easily search for known Contacts to quickly call another person by using the โSearchโ field located directly above the dial pad area.ย
- Add your cursor into the โSearchโ field above the dial pad.
- Type a โ+1โ to search for specific numbers.
- Type a letter from the alphabet to search for names.
- Select from the drop-down Contacts that appear.
- Button will enable, select โCallโ button to call the person.
Speed Dial: Add the people you need to contact the most!ย
- Click the โAddโ button in the โSpeed Dialโ area of Calls main page.
- Alternatively, select the โAddโ button directly under the โView Contactsโ button.ย
- Teams will prompt you to โType a name or number.โย
- Select โAddโ to complete this process.
Call History: View your call history in the History area of โCalls.โ Voicemails will also be located here. Select from view โAll,โ โVoicemail,โ or filter your search results by โname or number.โ
Parked Calls: Using the โPark Callโ function allows a different colleague to pick your call up. Unlike โHoldโ the โPark Callโ feature adds the call to a queue while it waits to be picked up by someone else with a code.ย
- While in an active call, select โMoreโฆโ from the Teams ribbon.
- Scroll down to select โPark Callโ from the available selections.
- When a call has been Parked, a โCall is parkedโ message will appear in the active call.ย
- Select โCopy codeโ button to copy the code.
- Paste the code using keyboard shortcut โCTRLโ + โVโ into a Teams chat with the person whom you would like to pick the โparked callโ up.
Forwarding and More Settings: Access the โCall Forwardโ menu settings from the bottom left button in Teams Calls. The default should already be set to โDonโt forward.โย
- Select โDonโt forwardโ button to access the drop-down menu.
- You have the option to โForward to voicemail,โ which will forward all calls to voicemail when selected.
- Select the โMore Settingsโ to access Personal and any other Call Group settings.
Access People: Select โView contactsโ to access your contacts via the โPeopleโ tab in Teams and to view โAll contactsโ area. Hover over individual contacts with your cursor. Select the โstarโ button that appears next to a Name to โFavoriteโ a contact.
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Reach Out to TechWise Group
Interested in learning more about Teams Phone? Reach out to TechWise Group. We’ll help you make the most of your Microsoft tools.
Important Microsoft Announcements:
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- Contact TechWise Group to get started or to put a plan in place.