Employees using a Microsoft Teams Business Voice calling plan.
Microsoft Teams Calling Plans: Business Voice Features & Pricing – Tech Tip for November 9, 2021


Continuing with this month’s closer look at Microsoft Teams Voice, this week we’re sharing information about calling plans. With Microsoft Teams you can make voice calls over the Internet from one Teams user to another. But let’s say you want to make a call to a cell phone or desk phone or you want to replace your desk phones or corporate issued cell phones with Teams. That’s where calling plans come in.

If your organization has fewer than 300 users, Microsoft 365 Business Voice can be added to your existing Microsoft 365 subscription that includes Teams to provide domestic or even international calling. Business Voice includes:

  • Cloud-based phone system with advanced features including call transfer, multilevel auto attendants and call queues.
  • A domestic calling plan with 3,000 minutes per user, per month within the US and Canada. International calling plans are available as well.
  • Dial-in audio conferencing for up to 250 people per meeting.
  • Call from anywhere, on any device through the Microsoft Teams app on desktop, mobile, web and desk phones.
  • Pooling of minutes across users in the organization with the same calling plan.

The price for the Business Voice calling plans with domestic calling is $20 per user per month. It is important to note that this price includes all communication taxes and fees. Through December 31, 2021 discounted pricing of $15 per user per month is valid up to 12 months or up to the renewal date of the base Microsoft 365 subscription.

Other plans are available including:

  • Audio conferencing only.
  • Business Voice with International calling.
  • Calling plans for organizations with more than 300.

If you want to learn more about adding a calling plan to Microsoft Teams, contact us.

Important Microsoft Announcements:

  • Microsoft will begin the rollout of Windows 11 through Windows Update as an update to Windows 10 machines starting on October 5, 2021. This update can be postponed. If you need assistance with controlling the rollout of Windows 11 to your organization, please contact TechWise Group or your IT department.
  • Starting November 1, 2021, the following versions of Outlook for Windows, as part of Office and Microsoft 365 Apps, will not be able to connect with Office 365 and Microsoft 365 services:

Office 2013

5.0.4970.9999 and older


Office 2016

6.0.4599.9999 and older


Microsoft 365 Apps for enterprise (formerly Office 365 ProPlus)

705 and older


Microsoft 365 Apps for business (formerly Office 365 Business)

705 and older


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