Why End User Education Matters – Tech Tip for April 7, 2020
Many of you are working from home this month, and we want to help organizations continue executing good practices regardless of where employees are working. So, this month we’re focusing on how organizations can embrace user education to empower employees to be as productive, creative, and secure as possible wherever they are working. This week, we’re covering the 3 types of trainings that are considered essential to all organizations regardless of industry. These include productivity training, security training, and compliance training.
What is productivity training
When we think about productivity, we often think about time management, specifically the ability to get more done in less time. But how do you empower employees to become more productive in their day to day work? Develop your own customized productivity training program where employees can access resources and content that help them better understand and utilize the productivity tools available to them. If your company uses key business software like Office 365, consider making productivity education widely available to employees to help them take greater advantage of product functionality and maximize efficiency.
What is security training?
Security training has a different goal than productivity training. This form of user education is about creating a culture of awareness by equipping employees with the tools and skills required to protect themselves and their organization’s assets from loss or harm. Today, 58% of data breaches take place at small businesses. That’s why it’s important for SMBs to train employees on how to avoid different kinds of cyberattacks such as phishing attacks, account takeovers, or other means that cybercriminals use to misappropriate company funds.
What is compliance training?
Compliance training is employee training that is mandated by legislation, regulation, or policy. It’s a way that you can educate your employees on the laws or regulations applicable to your country, state, or industry. As data privacy regulations and protection laws become more prominent, it’s wise for companies to establish some form of compliance training to prevent poor conduct and ensure proper governance throughout a business. To help you better ensure compliance at your company today, check out a previous Tech Tip on the 5 ways to ensure compliance with data privacy laws.