Business person at laptop, using Voice Calling for Microsoft Teams.

Organize & Simplify: Voice Calling for Microsoft Teams – Tech Tip for January 19, 2021


Well, here we are in the third week of 2021! We’re continuing our theme of organizing and simplifying your work, as well as getting more use and value out of your investment in Microsoft 365 and Microsoft Teams. 

Let’s talk some more about talking… This time let’s look at Teams as a replacement for your business phone system. Not only can you replace your current conference calling solution with Voice Calling for Microsoft Teams, but you may be able to replace your business phones with it as well. Even better, you can ditch your desk phone hardware too. Features Include:

  • Place and receive calls from your desktop, laptop, tablet, or mobile phone.
  • Call integration with Outlook and Teams.
  • Answer inbound calls and easily route them to the right queues with a cloud-based phone system. Set parameters to route calls by time zone, language, or availability.
  • Connect to your favorite contact center software.
  • Quickly procure and assign phone numbers or port existing phone numbers. This feature is available in 18 countries.
  • Access voicemail messages and transcriptions anywhere from any device.
  • Use the softphone feature or utilize Teams certified hardware.
  • Create custom greetings, play music for customers waiting on hold, and set up shared voicemail.
  • Easily connect to compliance recording solutions.
  • Use your existing telecommunications providers by directly connecting their Session Initiation Protocol (SIP) trunks to Microsoft Teams.

Voice services can be added to most Microsoft 365 plans including the Business and Enterprise plans.

Want to learn more about Voice Calling for Microsoft Teams? Contact us.

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